Are there any hidden costs?No. We have a transparent pricing policy. Almost all of our features are included free of charge. Optional extras that can be purchased include: bespoke site design, SMS credits (can be bought in pre-paid bundles) and Geo-mapping data (optional enhancements to your website). Disk storage space is subject to a fair usage policy.
What happens to my domain name if my website is hosted somewhere else?Your domain name will stay in your control, with your existing domain name registrar (such as 123-reg.co.uk). Your domain is then pointed to our servers (we can do this for you when you are ready to go live).
Will there be any downtime on my website whilst you are migrating or creating a new one?No. We provide you with a test website address. Once you are happy for the website to go live, we then make the required modifications, so your website switches over seamlessly.
How long does it take to set up the software?You can log in to the software and have access to the online tutorials within 24 hours of signing up. Template integration and data migration take just 5 days. Franchise setups take around 1 month.
How long will it take for my team to learn to use the software?We have a comprehensive online training course, with video-based tutorials. It takes a couple of hours to go through the course. Or just jump straight in - the interface has been designed to be as intuitive as possible.