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FAQs

Will I have any additional costs such as setting up networks?No. You can access the system from any web browser with an Internet connection.

Do I need a server?No. This is a hosted solution, meaning that we take care of this for you.

Do I pay for hosting and emails?Hosting is free. We provide up to 10 email addresses free of charge. Additional email addresses are available at a small charge.

Are there any hidden costs?No. We have a transparent pricing policy. Almost all of our features are included free of charge. Optional extras that can be purchased include: bespoke site design, SMS credits (can be bought in pre-paid bundles) and Geo-mapping data (optional enhancements to your website). Disk storage space is subject to a fair usage policy.

Does your software work on a Mac and PC?Yes. And also any other platform that lets you browse the Internet, such as Ubuntu.

What mobile devices are supported?Any mobile device that supports web browsing, such as iPhone, iPad, any Android tablet or phone, Blackberry or Windows mobile such as Nokia, etc.

What happens to my domain name if my website is hosted somewhere else?Your domain name will stay in your control, with your existing domain name registrar (such as 123-reg.co.uk). Your domain is then pointed to our servers (we can do this for you when you are ready to go live).

Will there be any downtime on my website whilst you are migrating or creating a new one?No. We provide you with a test website address. Once you are happy for the website to go live, we then make the required modifications, so your website switches over seamlessly.

Do I purchase the domain name with you?No. You can purchase the domain name from any registrar, and the control will remain with you.

Will my website and email addresses be my own domain name or will it use gnomen.co.uk?No. You will have your own company website address and email, such as info@yourcompany.co.uk etc.

FAQs

How long does it take to set up the software?You can log in to the software and have access to the online tutorials within 24 hours of signing up. Template integration and data migration take just 5 days. Franchise setups take around 1 month.

Is my data safe?Yes. We have many levels of security and encryptions in place to ensure that your data is secure.

Is my data backed up?Yes. We have several backup routines, including offsite/co-located backups.

Are there any charges for upgrades?No. Upgrades are free.

Can I migrate my existing data from another provider?Yes. This takes around 5 working days from the moment you provide us with the data.

Can I export my data if I decide to leave Gnomen?Yes. Backups and data exports are always available to download from within the system.

Do I have to commit to a 12-month contract?No. We operate on a rolling monthly contract, with no long-term commitment.

How long will my website take to go live?A new website from a template takes around 1-2 weeks from start to completion. Bespoke websites can take between 2-6 weeks, depending on your requirements.

How long will it take for my team to learn to use the software?We have a comprehensive online training course, with video-based tutorials. It takes a couple of hours to go through the course. Or just jump straight in - the interface has been designed to be as intuitive as possible.

What are your support hours?Friendly telephone support is available during UK office hours - Monday-Friday, 9am-5pm. Email support is available 24 hours a day.

Can Gnomen be used for franchises?Yes. We have a software, reporting and website platform especially designed for a franchise setup.

Am I restricted to logging in from one machine?No. One user can log in from any location.

How do I get started?Contact us to book a demo.

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